Telescan’s Order Entry software is capable of handling mail-order and catalog clients with vastly increased functionality and efficiency. Because it operates completely within the Spectrum environment, using the software does not require additional staffing or extensive training. Processing an order entry call is integrated with the Spectrum agent functions used to process traditional TAS calls. From a single agent workstation, an agent can handle either type of call, having the full functionality and speed that the Spectrum system has to offer. Spectrum’s integrated Fax and Email allows orders to be batched at scheduled times or transmitted individually.