The Spectrum™ VMail has the ability to automatically initiate voice recording as soon as an incoming call is answered, when message entry is started, or through manual agent control. Auto-Announce Callers can be routed to voice mail to hear generic or personalized announcements for the account each time the account is called or only when the system is experiencing heavy traffic. Accounts can also be programmed as “standalone” voice mail with no access to agents. Agent-Revert This feature allows callers to be routed to voice mail to hear a client’s greeting and to leave a message, but when necessary, the caller can press a key to access a call agent. At that point the Spectrum™ disconnects from voice mail and the call will be on-hold for the agent. Pass-Thru Recording Agents can pass through callers to the account’s voice mailbox so they can leave a confidential message.