Telescan Technical Services Bulletin

TECH TIPS
It is recommended that no additional software or programs be installed or loaded onto any Telescan linked computers with or without Internet access. For computers with Internet access, make sure that there is an active Anti-Virus program running the most current version.

SOFTWARE UPDATE
The software release R1-04D now allows for Station generated Reminders to be saved or ‘Filed’ to an accounts delivered message list upon filing by an operator. Filed or saved Station Reminders will not be transmitted if using any Message transmit (Transmit All feature on the AMR) options during scheduled message transmissions.

SCENARIO
“We use a lot of on-screen hypertext commands to allow operators to navigate screens and take messages more efficiently. I’d like to reduce the number of keystrokes being performed by operators, but I do not want to encourage the use of the mouse, as some of my operators aren’t comfortable using the mouse. How can I save operator keystrokes when processing calls and taking messages and still use the hypertext commands?”

SOLUTION
Usually, to activate the Navigator prompt (the thin white outline that surrounds the Information Screen allowing hypertext commands to be selected) the operator must press the [Shift]+[Select] keys, then use the arrow [up,down, left, right] keys to navigate to the appropriate command for selection.

Utilizing the Auto-Select hypertext command, when the left and right brace, { }, are placed on an Information Screen with no intervening characters, will eliminate the need to press the [Shift]+[Select] keys to activate the Navigator prompt. When the screen is displayed or navigated to via a hypertext command or when an account is answered, the console will automatically enter the [Shift-Select] mode and highlight the first qualifying hypertext command. This saves the operator from pressing the [SHIFT]+[SELECT] keystroke or a left-click of the mouse. The operator can immediately use the arrow [up,down, left, right] keys or the mouse to move to the desired command. These characters are not visible to the operator.

NOTE: This feature will not currently work with dial-able commands or speed-dial numbers.

For more information, contact Telescan at 800-770-7662 or visit www.telescan.net.