Telescan Technical Services Bulletin

TECH TIP

SCENARIO
“We send messages to one of our customers via email, but we have to attach a page ticket with a repeat on it to call the customers to verify receipt of the messages. Is there any other way we can verify that the customer has gotten the email without the need to call the customer?”

SOLUTION
Use the “Reply” feature on the Message Transmission page of the AMR. If this feature is enabled with a ‘Y’ the email recipient, upon receipt of the emailed messages may choose ‘Reply’ immediately followed by ‘Send’ without sending any message text or changing the subject (very important). Embedded in the subject is a message identification code that the Email Server, upon receipt, will send back to the Microscan to identify the messages sent in the email transmission. The Microscan will then mark those messages as ‘DELIVERED’ and move them to the delivered message list for that account.

Note: There are settings on the Email Server that must be met in order for this feature to work properly. The following setup is required to receive email through the E-Mail Server.

1. Establish a mailbox with your Internet Service Provider (ISP) that you will dedicate for use in receiving email replies from your clients. This mailbox will have its own username and password, as well as is own email address.

2. Enter the username and password of the reply mailbox into the User Name and Password fields of the Internet Information Setup screen of the Email Server (see below). Enter the email address of the mailbox for the replies into the Reply-To Address field.

3. Enter the POP3 server name provided to you by your ISP (see below). A POP3 server is a repository at your ISP that holds the reply messages prior to their being picked up by the Email Server.

4. Check the Read Messages every field and establish an interval in minutes to check for replies. Check the Delete from Server field. This will delete each message off the POP3 server after the Email Server has retrieved it.

5. Activate the changes by clicking on the Activate button. The Email Server will then check for replies at the interval specified in the setup.

6. A field in the Account Master Record allows you to selectively enable or disable the reply capability for each account. This field is labeled REPLY, and is on the Message Transmission screen of the AMR.

For more information, contact Telescan at 800-770-7662 or visit www.telescan.net.