As you prepare for the Holidays, make sure that your clients announcements are ready!
Prism Announcement Recording
As of the March 2005 release of Prism, custom announcements can be recorded through the
telephone network.
Activating Announcement Recording:
In the Prism ‘Edit Account’ screen, set the
‘User Record Tone’ field to a valid touch tone (0 – 9, # or *). Do not use the same touch tone
programmed into ‘Transfer Tone’ or callers will not be able to abort the announcement.
In
Microscan or SDM, program the account to
play an announcement.
Place
a call to the account.
Place
a call to the account.
Place
a call to the account.
Place
a call to the account.
Place
a call to the account.
Place
a call to the account.
Below
are two recommended ways to use this new
attribute.
Define a field that will hold all ten digits, such as the following:
[ ]
Alternatively,
define two fields in such a way that the date
and the serial number are separated, such as
the following:
[ - ]
The
first field is six characters long, the second,
following the dash, is four characters long.
NOTE: If this latter approach is used, be
sure to designate both fields as Message
ID fields; otherwise an operator will be
able to modify the data in the field following
the dash.
Also
note, that in lieu of running an off-line
program to initialize the serial number for
each account, the first time this feature
is used for an account, numbering will begin
with 0033. The number will increment with
each use to 4095 and then cycle back to 0000,
0001, etc., to 4095.
For more information,
contact Telescan at 800-770-7662 or visit www.telescan.net.
