This
month the Tech Services Bulletin addresses
a couple of frequently asked questions. Please
let us know how you like these bulletins. We
welcome feedback and ideas for future issues.
Billing
process reminder
When exporting or printing totals at the end of your billing cycle, be
sure to use Format 5 and to include sub-accounts.
By doing so, you will ensure that all account totals, including expanded
totals, will be cleared and that all accounts will start the new billing
cycle with a zero balance.
Prodigal
Son
A former Client A that discontinued service wants to come back. How do
I restore his/her account since their account number has already been
reassigned to Client B?
SOLUTION
Accounts can only be restored to their original account number. First
temporarily reassign Client B to an unused DID number. Then restore
Client A to its original account number. Once Client A has been restored
to the active database, reassign Client A to its NEW account number.
Then reassign Client B back to its original account number. It’s
a bit of a shell game, but it works and will save the time and effort
otherwise required to start over in creating a new AMR for Client
A.
Triple
Threat
Your client wants one message to be sent to 3 separate alpha pagers?
How can this be done?
SOLUTION
First setup 3 sub-accounts, 1 for each alpha pager, or you may choose
to add only 2 sub-accounts, leaving one alpha pager on the master
account. Configure the sub-accounts to auto-transmit to a specific
alpha pager (see the 2nd page of the AMR). On the master account,
use a hypertext command that will copy the active message to the
sub-accounts.
For
example:
{Send to group&F101C.1, .2, .3} Or during message entry select:{Copy
to group&C.1, .2, .3}
Upon
filing, the message will be copied to the account
or sub-accounts listed in the hypertext command.
As each sub-account receives the copied message,
it will transmit automatically to the alpha
pager entered on that account. If using dispatch
stations and/or page tickets, each alpha transmission
will be individually managed.
For more information,
contact Telescan at 800-770-7662 or visit www.telescan.net.
