On-line
help
Telescan provides this bulletin monthly to assist clients with issues
that may affect their effective use of Telescan’s products. Please
be certain to pass copies of this information to all appropriate individuals
within your workplace. However, if you have misplaced a past edition,
you can find the information at www.telescan.net … just
select the News tab and then select Tech Updates from the drop-down menu.
HELP
IN A HURRY
For quick references, use the electronic HTML help. There is a Help file
for Operator Functions, Management Functions, Email Server and Fax Manager.
These HTML help files are located on the software update CDs and can
be loaded onto all web consoles, the administrator PC or any other Windows
PC.
Revenue
Opportunity
An Order Entry Client wants our service to take messages for him. How
do we keep track of both messages taken and orders taken on the totals
report so that we can bill properly without setting up a sub-account
to track them separately?
SOLUTION
Utilize Expanded Totals and Hypertext commands
to obviate the need to setup a sub-account. An account that is configured
as an Order Entry account will present a default catalog form upon pressing
the [Enter Msg] key. Pressing the [Deliver Msg] key will present the
list of pending orders. To take messages for this account and track (count)
messages taken, use hypertext commands to present a message form and
to also view the undelivered message list.
Example: {Take Messages&F22T1} {Deliver
Messages&V}
The 1st command will present form # 22 and increment the Expanded Totals
1 field on the totals report each time this command is used. The 2nd
command will present the undelivered message list for this account. {Take an Order&O22T2} {Review
Orders&o22}
The 1st command will present catalog #22 and increment the Expanded Totals
2 field on the totals report each time this command is used. The 2nd
command will present the pending orders for catalog 22.
Special
Request
We manually fax messages to Dr. Green’s office after lunch, but
today the receptionist asked that the messages be sent to a different
fax number for today only. How can I send their messages to the new fax
number without changing the AMR?
SOLUTION
You can ‘T&Y’ to another fax number on the fly. From
the ‘Selecting Msg’ state, press ‘T’, then type
the new fax number, press [Select], then ‘Y’ to manually
transmit the undelivered message list to a new fax number.
For more information,
contact Telescan at 800-770-7662 or visit www.telescan.net.
