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Telescan
Technical Services Bulletin -May 2008
Complete Instructions on Setting Up All Announcements - This document provides step-by-step instructions to guide you through the process of recording a variety of announcements using the system’s recording utility. Simply phone your account's DID to record the Generic/Custom/Scheduled/Wrapup/Pronunciation/Emergency Announcements. |
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Telescan
Technical Services Bulletin -April 2008
Importing Totals Into Excel - Spectrum Data Manager’s Extract Totals-to-Text Tool
allows for monthly billing totals to be extracted from the system to a standard text file that can be viewed, printed, saved to a file location
and/or even Imported into another application, such as a spreadsheet. |
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Telescan
Technical Services Bulletin -March 2008
New Patch Totals In SDM - As of the release of the R1-2008 SDM Update, the Spectrum Data Manager has added three new
Patch totals. These new totals provide an accurate count of every patch type that is performed on
each account. These new totals are especially useful for billing that is not based on time, but
rather based on a total number of occurrences. |
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Telescan
Technical Services Bulletin - February 2008
Caller ID TAB - As of the release of the R1-2008 SDM Update, both the SDM and the Agent have been enhanced
to support a Caller ID Description that can be displayed when a new call is selected. |
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Telescan
Technical Services Bulletin - January 2008
Setting Up Intercom - With the Spectrum Prism, an easy-to-use
station intercom system has been implemented. To eliminate
the possibility of misuse, workstations can only initiate intercom calls to supervisors.
However, supervisors can initiate intercom calls to both workstations and
other supervisors. |
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Telescan
Technical Services Bulletin - December 2007
Manual Transmission Enhancements - When the operator displays an account
and wishes to transmit both the Undelivered
Messages and Delivered Messages
lists to the client, 2 separate
steps are no longer required to accomplish
this now. |
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Telescan
Technical Services Bulletin - September 2007
Spectrum's Internal Dictionary - Operators can improve upon their spelling skills when entering Message Tickets, Page Tickets,
Locate Instructions or anywhere there is need for data entry by utilizing one of Spectrum’s
Custom List Screens: Words and Phrases. Words and Phrases is a custom list screen
that can be copied from any account to any other that share similar hard-to-spell or commonly
used words and phrases on an account. |
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Telescan
Technical Services Bulletin - August 2007
Track Pending Pages From Status Screen - The Agent program has been enhanced to allow the message text for a pending page to be viewed
by right-clicking on the desired message in the ‘Pending Page’ Tab’s window in the System Status
screen. |
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Telescan
Technical Services Bulletin - June 2007
Controlling Agent Configuration Screen - You can now optionally restrict changes to the Agent program’s configuration based on Operator
ID. If an agent is restricted from making changes, they will still be able to ‘view’
the configuration window and any associated status windows — only the ‘Save’ button will
be disabled. |
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Telescan
Technical Services Bulletin - May 2007
Scheduled Transmission Lists - Spectrum Data Manager’s AMR Scheduled Destination fields allow you to designate which
list of messages is to be selected for each of the three possible scheduled transmit times. |
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Telescan
Technical Services Bulletin - April 2007
SmartScripting Setup - Scripts can be created using the
SmartScript Designer, a program included with the Spectrum System
in the Setup menu of the Spectrum Data Manager. This program
allows an administrator to interactively design and test scripts
before they are employed in handling live calls. |
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Telescan
Technical Services Bulletin - March 2007
Abandoned Call Tickets - A new feature is available (SDM Update R2-2006) for
the “Auto-Enter Mode” field in the Message Entry TAB of the Account Master Record. The
new feature is an additional code of “D”. Entering this letter code into the “Auto-Enter
Mode” field now indicates that for abandoned calls on a specific account, a “NO MESSAGE”
ticket will be auto-generated and automatically down-filed to the Delivered Message List. |
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Telescan
Technical Services Bulletin - February 2007
Daylight Savings Time - In August of 2005, the United States Congress passed the Energy Policy Act, which changes
the dates of both the start and end of daylight saving time (DST). When this law goes into
effect in 2007, DST will start three weeks earlier (2:00 A.M. on the second Sunday in March)
and will end one week later (2:00 A.M. on the first Sunday in November) than what had traditionally
occurred. |
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Telescan
Technical Services Bulletin - January 2007
Dispatching By Client Class - Telescan just released the R2—2006 Update for the Spectrum Data Manager, Communications
Server, and Agent programs. In this latest update, the Spectrum Data Manager has
been enhanced to allow Client Classes to be used as the criteria for routing Page Tickets to
Dispatchers. This feature can be especially useful in multiple-office environments. |
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Telescan
Technical Services Bulletin - December 2006
Quick Access To Pending Reminders Prompt - With the introduction of the Spectrum Data Manager™ some enhancements
were introduced at the Agent Station with regard to the creation and handling
of Reminders. |
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Telescan
Technical Services Bulletin - November 2006
Batching Sub Accts in Scheduled Email - Most of our customers are aware that you can fax all of your clients’ sub-account messages
to the same fax number during the same scheduled fax time as set up in the master
account’s AMR, by enabling the Batch Subs checkbox, without the inconvenience of
having to duplicate the same information on the sub-accounts’ AMR’s. It’s just that
easy! |
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Telescan
Technical Services Bulletin - October 2006
Messenger's Dedicated Windows - The Spectrum Messenger provides secure, encrypted communications across a local-area
network and the Internet. Unlike e-mail programs or simple "chat" programs, Messenger
allows you to control both the Client-side and Server-side giving your service total control
of who can communicate with whom. |
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Telescan
Technical Services Bulletin - September 2006
New ALT Key Mnemonics - The latest Spectrum Agent program allows for a choice of using either the ‘Shift-Key’ or the ‘Alt-
Key’ as the Mnemonic activator. The Spectrum Data Manager is capable of communicating with
a mix of Agent and WebConsole programs, some of which use the ‘Alt-Key’ and some of which
use the ‘Shift-Key’ for Mnemonics. With this new option, you should evaluate the practicality of
converting to the use of the ‘Alt-Key’ for mnemonics by utilizing it on one or more stations. |
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Telescan
Technical Services Bulletin - December 2005
As you prepare for the Holidays,
make sure that your clients announcements are ready! |
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Telescan
Technical Services Bulletin - September 2005
Message Backup Files — Important Considerations |
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Telescan
Technical Services Bulletin - June 2005
As of the March 2005 release of Prism, custom announcements can be recorded through the telephone network. |
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Telescan
Technical Services Bulletin - May 2005
Sticky Keys and it comes as one of the accessibility options to assist the handicapped or others that may need help with working the keyboard. This feature has the ability to turn on and hold your caps lock, shift, control, alt, and Windows keys which could interfer with the WebConsole keyboard configuration. |
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Telescan
Technical Services Bulletin - April 2005
Use the “Reply” feature on the Message Transmission page of the AMR to verify that the customer has gotten the email without the need to call the customer. |
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Telescan
Technical Services Bulletin - March 2005
Using the Periodic Summary Report’s ‘Create Chart’ option will give a quick visual chart of the call activity for a given period of time. |
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Telescan
Technical Services Bulletin - February 2005
The software release R1-04D now allows for Station generated Reminders to be saved or ‘Filed’ to an accounts delivered message list upon filing by an operator. |
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Telescan
Technical Services Bulletin - December 2004
For quick references, use the electronic HTML help. There is a Help file for Operator Functions, Management Functions, Email Server and Fax Manager. These HTML help files are located on the software update CDs and can be loaded onto all web consoles, the administrator PC or any other Windows PC. |
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Telescan
Technical Services Bulletin - November 2004
Using the Spectrum On-call Scheduler set up for the same schedule entered into multiple accounts.
Also, create an email group on the Email Server. |
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Telescan
Technical Services Bulletin - October 2004
Billing process reminder - use Format 5 and include sub-accounts to ensure that all account totals, including expanded totals, will be cleared and that all accounts will start the new billing cycle with a zero balance.
Prodigal Son
A former Client A that discontinued service wants to come back. How do I restore his/her account since their account number has already been reassigned to Client B?
Triple Threat
Your client wants one message to be sent to 3 separate alpha pagers? |
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Telescan
Service Bulletin - Uninterruptible Power Supply (UPS)
An Uninterruptible Power
Supply (UPS) is an auxiliary power source that
provides electrical power in the event that commercial
power is lost or interrupted. A UPS is comprised
of a bank of wet cell or gel-cell batteries and
a Static Inverter that typically converts 12 or
48VDC power to 117VAC 60 Hz power, enabling a system
to run for a period of time until commercial power
is restored. The length of time that backup power
is available is a function of the UPS battery capacity
and the number of devices drawing power from it. |
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Changes
to Functionality in Microsoft Windows XP Service
Pack 2
As you may be aware, Microsoft
is nearing release of their next service pack for
their popular Windows XP operating system. The
release of this new service pack introduces several
changes to how Windows XP operates and enforces
security. |
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