Our Training goal at Telescan is to equip your
Management, Supervisory and Lead Staff members
with a solid foundation of understanding which
will ensure your ability to utilize the Spectrum
system to its fullest potential. Armed with a
basic understanding of the Spectrum system, your
Key Staff Members will have the knowledge necessary
to establish an
on-going Training Program to be administered to
your present and future Operator staff.
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Beginning with the Initial Training and until
the Installation of your new Spectrum System,
Telescan will provide a training system
for all new system installations. This training
system will allow you to begin pre-programming
your accounts into the Spectrum database and
to become more familiar using the equipment
before your full Spectrum System is installed.
The Training System consists of all of the
main components of an Spectrum System; an Agent
Workstation, Spectrum/Prism Trainer box (containing
a hard drive), and all necessary software.
The Hard drive from the Training System is
moved to the actual Spectrum system upon installation. |
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We will also mail you a Spectrum Operator
Interactive Training CD-ROM, prior to my
arrival, to assist you with the introduction
and training of your Operators into the Spectrum
System. The CD is a self-paced, interactive
tutorial complete with retention quizzes
and progress reports. The CD is an excellent
jump-start to preparing your operators for
the arrival of your new Spectrum system.
Operators will be ready to answer calls after
the first lesson! |
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Telescan provides Management and Operator Functions
Training to your Management/Supervisory staff.
Our training program is a Train-the-Trainer program
that consists of 4 consecutive days of initial
training, conducted by a qualified
Telescan Trainer. In order to
facilitate a 4-day onsite training process,
you must
agree to provide
the following:
- Review of your Spectrum Operator Interactive Training CD-Rom
before the trainers arrival to familiarize
yourself with your new system, this will provide more time for
optimal administrative
and advanced features of the system.
- 2 (no more than 3) Key Staff Members only – we train
your trainers to train your operators
- Trainees should be prepared to fully participate in the training
without interruption to maximize the effectiveness
of the learning experience.
- A private or isolated area set apart from regular operations
used for training purposes only that will
accommodate space for at least 2 PC ’s.
- The Training System will be shipped prior to
the arrival of your Telescan Trainer unboxed
and setup at the training area and ready to be powered
up by your Trainer,
please do not attempt to
power it up yourself.
You will also receive 3 more consecutive days of Cut-Over Support during
the installation with both a Telescan Installation Technician and a
Telescan Trainer. |
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In order to continue our commitment to excellence,
once a month, Telescan provides Advanced
Management Functions Training at our St.
Louis facility FREE OF CHARGE. If you are
interested, I will be happy to provide further
details and answer any questions you may
have.
For further assistance, whether Technical
or Software related, please contact us at:
(314) 426-7662. Thank you in advance for
your cooperation and we look forward to building
a lasting relationship with you and your
staff.
Sincerely,
Telescan Training Department |
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